Refund Policy

Last updated: 4th of October 2026

All Mind Decoded products are digital and are delivered immediately after payment. Because of this, all sales are final and we do not offer refunds, exchanges or cancellations once a product has been delivered, except where the law requires it, as set out below. Please read this policy, the product description and the Terms of Sale before you buy.

1. What this policy covers

This policy applies to every paid digital product sold on our-mind-decoded.com, including ebooks, PDF guides, journals, workbooks, printables, trackers and bundles (together, "products"). It does not apply to the free newsletter or free downloads, which cost nothing to cancel: you can unsubscribe or delete them at any time.

2. Why digital products are non-refundable

A digital file can't be returned. Once it has been downloaded or sent to you, you keep a full copy whatever happens next. For that reason, products are sold on a no-refund basis, and checkout asks you to confirm that you understand this before you pay.

3. Your 14-day right of withdrawal, and when it ends

If you live in the European Union, you normally have 14 days to cancel an online purchase without giving a reason. For digital content that is not supplied on a physical medium, EU and Hungarian law allow that right to end once delivery has started, but only if all of the following happen:

1. Before paying, you expressly asked for the product to be delivered immediately, by ticking the box at checkout.

2. You acknowledged, by ticking the same or a second box, that you lose your right of withdrawal once delivery begins.

3. We confirmed your consent and acknowledgement to you in writing, in the order confirmation email.

When these three steps have taken place, your right of withdrawal ends as soon as the download link is made available to you, and the purchase can't be cancelled or refunded for a change of mind.

If for any reason those steps did not take place for your order, your statutory 14-day right of withdrawal still applies. In that case, contact [CONTACT EMAIL] within 14 days of your purchase and you will receive a full refund.

4. What is not a reason for a refund

Because sales are final, we can't offer a refund if:

• you changed your mind after buying;

• you bought the product by mistake, or bought it twice (contact us about a duplicate order anyway; see section 6);

• the product didn't meet expectations that weren't part of its description;

• you didn't read, use or finish the product;

• you found similar information elsewhere, including free articles on this site.

5. When you are entitled to a remedy

The no-refund policy never limits your legal rights. You are entitled to a remedy if:

• you didn't receive the product, for example the download link never arrived or doesn't work;

• the file is faulty, for example it is corrupted, won't open in standard software, or pages are missing;

• the product is materially different from its description, for example it has substantially fewer pages, sections or items than the product page stated.

In these cases, email hello@our-mind-decoded.com with your order number and a short description of the problem. We will first try to fix it, usually by sending a working or corrected file. If we can't fix it within a reasonable time, or the problem is serious, you can choose a proportionate price reduction or a full refund. Any refund will be paid within 14 days of us agreeing to it, to the original payment method, at no cost to you.

Under EU law, if a fault appears within one year of delivery, it is presumed to have existed when the product was supplied, unless we can show otherwise.

6. Duplicate purchases and payment errors

If you were charged twice for the same order, or charged an amount different from the price shown at checkout, contact [CONTACT EMAIL] within 30 days. Once we have verified the error, the extra charge will be refunded in full. This is a correction of a billing error, not an exception to the no-refund policy.

7. Chargebacks

If you have a problem with an order, please contact us before opening a dispute with your bank or [PAYMENT PROVIDER]. Most problems, such as a missing link, can be solved within one working day. Opening a chargeback doesn't remove your legal rights, but it is slower for everyone.

8. How to contact us

Email hello@our-mind-decoded.com with:

• your full name and the email address used at checkout;

• your order number;

• the product name;

• a description of the problem, with a screenshot if it helps.

We aim to reply within 2 working days.

9. Complaints and dispute resolution

If you are not satisfied with our answer, you can contact the conciliation board (békéltető testület) responsible for our registered address. Consumers living in another EU country can also contact the consumer authority in their own country. Nothing in this policy affects your statutory rights as a consumer.

10. Changes to this policy

We may update this policy. The version in force on the day you bought a product applies to that purchase.